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About: http://data.yelp.com/Review/id/H8b1wJEGuRLT9Aqs5uWJIQ Goto Sponge NotDistinct Permalink

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Attributes	Values
type	rev:Review
dateCreated	2016-03-21 00:00:00 (xsd:dateTime)
itemReviewed	Rutabaga Paddlesports
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I called Rutabaga this morning at 10:11am. I told the young lady I wanted to buy a rack for my 2014 Jeep Wrangler Unlimited to carry 2 kayaks. She was nice enough to spend 20 minutes on the phone with me and telling me all the equipment I needed to purchase. She also stated everything was in stock. I then told her I was coming from Greenfield which is about 1 1/2hrs away, so I wanted to know if I needed to make an appointment. She said No, however to please come before 5:00pm because it wasn't fair to keep people working after hours to install the equipment. I assured her I had more respect than that and I would arrive with plenty of time to spare. I then asked her if I could ask a personal question and wanted to know if they work on commission so I could ask for her. She said No and anyone available would be more than happy to help me out. I drove the 1 1/2 hrs to find to my dismay they in fact did Not have everything in stock. I couldn't believe it, so the salesman convinced me to mix and match parts between 2 different brands. As much as I don't like doing that I tried to be accommodating to Rutabaga. The sales guy went down to get everything and I waited an hour. Had enough time to read throughout a trails book guide on paddling. Finally he comes back and again it's Not going to work. I asked to speak to the manager and he came over and I expressed my disappointment in them. I don't understand why you would have me drive all the way out here when in fact you don't have all the merchandise. I'm guessing their policy is to get people to come in and then they will convince you to let them mail you the merchandise, because that is exactly what the manager wanted to do. I told him the reason I drove out here was because you guys teach people how to set it up and take it off your vehicle. He assured me it was easy and showed me in the show room all you had to do. I agreed, because again I wanted to accommodate them and I am an easy going person. They told me it would take about 45 minutes to get the rack set up and I should go to lunch and so I did. When I came back I saw it was on my vehicle, but was confused. The rack was only on the back door and my kayaks are 12 feet long. When I went inside a salesperson asked me if I needed help and I told him I had the Jeep outside, but had a question. I expressed my concern of how the rack was placed and asked if that was correct, because it seemed like it was off balance. I wanted to be assured when I was on the highway it wasn't going to be shaking and weaving. The sales guy started belittling me and was talking down to me. I could Not believe it. At this point I have been there for 2 hours, drove 1 1/2 hrs was told they were wrong in what they informed me on and now I have a salesman insulting me. I was completely patient and kind to everyone and then this is how I am being treated. With everything I was purchasing I do believe my bill was a little over $1000. I asked again to speak to the manager and he was to busy to deal with me....I guess. Needless to say I told them to remove the rack, because I did Not have the confidence I would receive all the merchandise they claimed they would mail to me. I did have one saleslady apologize on behalf of the salesman. She stated that because he is so knowledgeable he forgets that customers are not. So I guess if you are going to be a customer of Rutabaga you must be as knowledgeable if not more in order to get respect from a salesperson. Truly sad. I had asked for the manager to call me and he didn't. No respect. He did Not care. If the manager shows no respect and does Not care about the customers why should the employees. As far as I am concerned the employees are a reflection of the management. I wasted 5 hours of my Life and a 1/2 tank of gas which was $20 just to be lied to and disrespected. That's Not living life and I would have hoped a company that sells goods in the field of Enjoying Life would hire people who have that passion and respect for their customers.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Sandy

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