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| - Made reservations in March 2016 for a rehearsal dinner on July 8, 2016 , also called to confirm a week prior to the event of 18-20 people was told everything was in place. Had originally discussed with the manager the event , he stated we would love the setting and we would be in a four half wall enclosed area for the event. Got there this Friday night, and was immediately told by the hostess that we were late that we were scheduled to arrive at 5 pm, I had not once mentioned a 5 pm start time, it was originally to be at 6 pm but had to change it to 7 pm due to the rehersal time being changed, I had called to change this time and also confirmed that. We were seated literally in the kitchen area, I understand it is an open kitchen style restaurant, but the area we were seated in appeared to be not utilized by customers at all, we were crammed together at our table so tight that you could barely move your arms. There was water all over the floor by myself ( mother of the groom) and the brides parents, the server stations were right behind our heads. It was so loud and when the bride and groom attempted to speak to thank everyone and pass out gifts at the table you could not even hear them speak. The staff did try to make amends but it was too late for that, this was an epic fail on all levels. Ruined an event that we can never redo. I would never recommend this for events of any kind, and no one of the two managers I spoke with openly took responsibility for the issues, they basically passed the buck that it was someone else's fault. They did adjust the bill and offered free appetizers, but this was not helping the event. I had worked so hard for this wedding and did not even eat there that evening because I was so upset, the two bites of food that I did take were awful as well, this place is a step below an Olive Garden , and I'm Italian and not really a fan of their food either. All thanks for nothing BRAVO, thanks for ruining our event.
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