This is our go-to restaurant for comfort food. We live in downtown Phoenix and have visited this place in excess of 6 times in the last 9 months.
SERVICE --
-- consistently poor, increasingly careless (used to be OK, now it's pathetic)
-- latest visit saw our steak overdone and crab cold
-- the service was inattentive at best, horrid at worst
-- server forgot to place an order for an appetizer (and then delivered the wrong appetizer)
FOOD --
-- food is consistently good, if served warm (last 2 visits, food was cold)
-- drinks are consistently good, if delivered promptly (which seldom happens)
-- food quality has drastically plummeted over the past 9 months
AMBIANCE:
-- pretty good
-- outside seating / patio seating is very nice
-- location is central
VERDICT:
-- unlikely to visit anytime soon
-- for a typical check of $110 or more (see photos), I would go elsewhere
-- save yourself time, money, hassle and headache and go to a myriad of different places in the area.
-- Have seen similar deterioration in service and food quality at other Fox restaurants in the area (looking at you, North and Olive + Ivy).