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  • Don't waste your time here, honestly, Domino's is 2 minutes down the road and has great customer service and better pizza. I have had a few disappointments at this particular Papa John's (Statesville Rd., N. Charlotte.) The one time I ordered delivery from this location, it took about 90 minutes. This is somewhat extraordinary considering this location is approximately 3 miles away on a set of wide open highways. I used the papajohns.com website to lodge a complaint about my order being wrong one time. The toppings were wrong on a pizza and they gave me 10" cheesesticks instead of the 12" that I paid for. The manager of this location did promptly email me and offer apologies, which I appreciate. He also offered to "make it right" if I came back in, so I presume he was offering a free or discounted dinner. I replied and declined the offer, but asked that he just manage his store better. There was another occasion that I carried out from this location and employees were bickering with each other. One employe was berated another employee (appeared to be a newer employee) for not answering the phone. They proceeded to have a snarky exchange right in front of me.. 5 feet away literally. Completely no shame about the unprofessionalism, laugh. Speaking of unprofessional.. the employees here are generally uncivilized. With every trip that I have made to this location (approx 6-8) except for one time, the employees (with Papa John's delivery signs affixed to vehicles) are unabashed about parking in the handicap and "carry-out only" spots. The last two visits, the same black female parked her car (with a handicapped parking placard no less, heh she was very "mobile" to me) right at the entrance/exit to the store. It was literally blocking traffic. She didn't care at all. She parked the car and walked in to grab her next order for delivery. I watched her to this twice in one week. (I had a gift card that took two trips to exhaust.) I am posting pictures of her parking job and the fact that there were open spots 15 feet away from the entrance. In summary, this Papa John's is wholly pathetic and I would avoid it.
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