I called Elite (home of the $25 service call) last Friday due to issues with the water heater in the house my wife and I are currently renting. While on the phone setting up the appointment it was mentioned that I was renting the house, they then told me the service call would now be $79, because I was a tenant, and not the owner. But if I called the owner and had him call it would only be $25. I could have easily had the owner call, but I said forget it as I felt they were trying to take advantage of renters with a shady business practice. I called another company who came out for free and replaced the water heater that day. Elite not only missed the sale on a new water heater, but my wife and I are closing on a brand new house next month, and we will NEVER call Elite for service.