This is based upon my recent drive thru experience; I've been inside before. Not impressed with either.
Upon rolling up to the ordering board, whoever was working the drive thru was clearly not interested in taking orders let alone taking them correctly.
I was invited to spend a few minutes looking at the board as she would be back in a few minutes. Upon hee return, I repeated my order 3 times. "Hot grande toffee nut latte with soy, whip & no foam." The first time she just wasn't paying attention; it took 2 other tries to get it right.
When I arrived at the window, she repeated my order and AGAIN it was wrong. I told her not to give me a drink unless it was made with soy; i will know after the first drink if it's wrong & I will get seriously sick if they try to pass it off as right. She looked at me like I was from another planet, then questioned me about the whip. My dietary issues aren't her concern...just make my drink the way I ordered it. They got it right the 3rd time.
My office frequents this location multiple times a week for TO GO coffee runs. My order is always the same. They NEVER get it right. I am always sick after the first drink of my latte. Really tired of wasting my money here...$5 for a sip of latte that gets binned & I'm sick all day because they make drinks how they want to instead of how the customer orders them.
The service isn't great either.