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| - I am a Phoenix-area real estate agent, and my clients recently purchased a beautiful North Phoenix condo at a great price. However, the previous owner was apparently an extremely heavy smoker. Although the carpeting had been replaced and walls were repainted since the 'Marlboro Man' left the premises, the smoke odor remained overwhelming when you walked in the door of the condo -- even with the windows open!
My clients were quite concerned that the smoke odor would never fade away. So I researched local duct-cleaning companies on their behalf and found that Top Hatter had been highly recommended by satisfied customers.
Escrow had closed, but the new owners (who lived out of state) were not planning to arrive for a couple of weeks. As such, it seemed that this was the right time to contact Top Hatter -- I described the issue to them, and they recommended cleaning not only the air ducts, but also the coils within the A/C handler.
Upon completion of their work, I returned to the unit on behalf of the owners, and unfortunately the smoke odor had remained. I contacted Top Hatter, and they immediately dispatched their crew to continue efforts to fully remove the lingering smoke odor. This time they also ran an ozone-generating machine in the unit for a few days and returned to the unit twice to continue cleaning and sanitizing. This time their diligent efforts paid off -- i.e., the smoke odor was entirely removed!
I highly recommend Top Hatter not only for successfully mitigating the smoke issue, but for their continued diligence, high level of professionalism, and sincere efforts to stand by their work. In my opinion, it clear that they care greatly about the end result of a project and customer satisfaction!
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