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  • The experience from the get go was superb. I first looked online to find a storage facility that would be close to where my wife and I were moving to. I chatted with Michelle and her knowledge was fantastic. She knew everything there was to know about each facility here in the Las Vegas valley. She walked me through the deals at each location. After my first chat with her, I was having a hard time deciding which size of storage unit to get. So, I went back online and once again, got Michelle. She was just as helpful as she was previously. After placing a reservation for the 10x15, I talked it over with my wife and she thought it might be too large of a unit. So again, I got online and was chatting once again with Michelle. THE same Michelle I spoke to both previous times. I told her what my wife and I discussed and told her that I wanted to downsize to a 5x5. After she had talked to either Catherine or Elaine, she stated that they thought that it would be too small. So, she ended up reserving 2 units, one 5x5 and one 10x5. I mean, how much better can the customer service be? Mind you, Storage One does not charge to hold a reservation. Then, we were finally ready to go complete the process and get our storage needs taken care of. We walked into the office and were greeted right away with a smiling upbeat, Catherine. She looked up our reservation and asked us which one we had decide on. After explaining that we weren't sure, she showed us both sizes and then showed us a 10x10. It took my wife and I a total of 2.5 seconds after she opened the door to decide that that was what we needed. DONE! I cannot stress enough how simple our experience was from start to finish with the entire company. I will recommend this Storage One to anyone who asks. Thank you, Michelle, Catherine and Elaine!! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.
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