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  • I am another fan of waterice and lived in Northeast Philly for much of my life where going Ritas is a way of life. However, I regret to say that I am a little disappointed with this location and write this review in the hopes that the management will read it and make some changes. I went on a Sunday and purchased a lemon Gelati. The custard is to DIE for and is 1,000x better then regular soft serve. If you never had this kind of frozen custard, it is 100% worth driving 100 miles to get it. You will never be able to go to Dairy Queen again. Unfortunately, however, the waterice was not great. I have experience making it commercially and can tell you that it was probably 72 hours old. It was frosted over and had big chunks in it. When it is fresh it is has a smooth consistency. Waterice is stored at 16 degrees F. and is neither frozen nor melted. That is one of the secrets to its great taste. It also presents a challenge from a business perspective requiring it to be made fresh daily. Rita's has a sign that says it is made fresh daily but it does not say each flavor is necessary made each day, only that something is made daily. By the looks of some of the flavors it was pretty clear that they were not made that morning. On slow days this may require throwing out some product at the end of the day but it is worth it. In some cases I have seen businesses use the product the following day and you can usually get away with it, if you super stirred it to keep it from hardening. The waterice I had, however, was over 24 hours old and was not great. :( My other complaint is that there were no soft pretzels. What's up with that Ritas!? I will definitely go back but I will sample the flavor I want first and ask if it was made that day.
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