My review is for waxing only, as I have never gotten another service here.
I have been getting professional waxes and have also been doing it myself for 15+ years, but this is the first place I have gone that used a Roll-on bottle for the wax, which I've heard isn't sanitary because the bacteria can grow inside the bottle. Anyway, I thought I'll give it a shot and see what happens. Well.. I've never had so many ingrown hairs in my life! My whole lower leg was covered in bumps within a week.