| rev:text
| - Started with this dealer replying to my TrueCar/USAA inquiry, even though they didn't have the car I wanted. Seems to them customers don't ever want what they ask for. I accepted the dealers first offer and made arrangements to go down to see the car I wanted in a different color.
They bring the car up to show me and it is filthy and covered in bird poop. I'll never understand why anyone would think a customer would want to see their new car like this. After a few brief apologies they agreed to get the car cleaned up, what came back from the wash was a black car with dirt/grime all over and bad water spots, it looked several years old. Again, why would a customer want to see this. I was thinking of going elsewhere. The salesman offered to have the car detailed, and finally after a couple of hours it looked great and I was sold. It had been 5 hours to finally see the car I wanted to buy. On to financing: my bank check isn't good enough and I need secondary financing, decided not going to go that route and I offered to let them keep the car until check cleared and they would make sure the car looked EXACTLY the way it did that night. Dealer got paid two days later, but I never got a call. 4 days later I contacted them to see about the car since they didn't call me.
Salesman says I can come get car and we agree I would come by at 10AM the next morning, he was going to have the car detailed again so it would look like I wanted. I arrived and salesman is not there and another salesman tells me car isn't ready its being washed. About 30 minutes later, the car is pulled up and its covered in water spots, dirty smears all over and the windows are smudged from dirty rags. I complain that this was NOT what we agreed on and was told if I would wait some more they would re-wash/detail the car. I had already wasted 7 hours with these guys and they make it sound like It was so hard to make the new car look NEW. I didn't haggle their offered price and only wanted the car clean and ready for me. Needless to say, I did not wait for them to clean the car as they had agreed/offered, I decided I had had enough and just wanted to leave.
The last straw was when I got in to drive my dirty car off the lot, it didn't even have a full tank of gas. This dealer actually puts that on the sticker that you get a "Free tank of gas", but salesman says to wait while he runs off to do this. Really? You didn't check to see if the car had gas and was clean for the appointment the customer made to pick it up?
Overall the dealer never took any time to find out what I wanted, never tried to make the experience pleasant, didn't fulfill the promises they claim are standard to all their sales, didn't keep me informed and never showed any sign that what I was experiencing was unsatisfactory. I should have walked away but I just wanted it to be over, and kept getting more and more disappointed.
Is this the worst dealer ever? No, but they sure made me feel like I was really a burden to them trying to buy a new car. Would I recommend them to others? No, you can find better deals and service if you try, these people probably would be ok if they started to see their volume dwindle, but right now they don't have to take care of customers so they don't.
Will I buy my next car from them? Probably not. The experience I got taught me that I should have walked away early on when I started feeling unappreciated. Oh well, hopefully others will have a better time. Best of luck!
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