Without an appointment you can be accommodated but it is so busy! Everyone who works heeded is lovely and professional compared to other experiences I have had. This is not a "cash payment" establishment. There is a drink menu (smoothies or teas) for clients but if you don't ask for it they conveniently don't offer it. Kinda weird because it is really the nice added touch that your clients will remember. This place is clean. While getting your nails doesn't they play Hollywood movies that you can watch!