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  • I initially called to just order internet and the telemarketer (that is who they have answering the phones) insisted that I could not only receive internet, but that it was in my best interest to get the cable, phone, and internet package to get the most for my money. I again insisted that I only wanted internet and they continued with the telemarketing. I finally agreed to the package as it was supposedly $20 more after they asked me VERY personal questions about my family life and if I needed a home phone for my children and my personal TV habits etc, etc. The bill arrived and it was, of course, $40 more than expected and I called to have it changed - repeat previous story - EXACT same story. They changed it to a different "package" that was supposed to be cheaper. But when I received the bill it was the same price and I could not make heads or tails of what I was actually paying for. Several more calls in between with continued frustration ending up with me hanging up on the person or not willing to wait the 20-30 minute wait for someone with any authority to help me. Final call ended with a supervisor coming on and saying that I could not have only internet, period, end of discussion, unless I was willing to pay the $190 disconnect fee. I said I was not disconnecting, I wanted to remain a customer, just not have cable or phone, just internet. She continued to repeat pay the disconnect fee. It is the same fee to completely severe ties with the company. Guess what I did =) Goodbye Cox - I'm sure the loss of my money will mean nothing to Cox. But they DO NOT operate in the best interest of the customer or even consider the needs of the customer. Their policies are unreasonable and unfair.
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