I logged in to write my review and I have almost the same story that Curt S. had 2 years ago. I took my Cadillac Escalade through the automatic car wash. It tore off my rear 3rd brake light. The GM, Ignatio, told me that his boss wouldn't pay for it. I took it to my mechanic and he told me that one of their machines must have got caught on it and ripped it off. I took it to body shop and they told me the same. I called Ignatio back and he was very rude. I asked for his bosses number, and he gave me the wrong one, that was off by 1 number. I got the right number and called Jeff Francis's office. His secretary, Jessie was very nice. She even called me back 3 times to tell me that they were deciding what to do about it. She asked for my vin number. I asked why and she said that they were going to buy the part and repair it and they needed the vin for that. I told her that I was not comfortable with them installing it, and that I wanted a body shop to install it to insure the work was guaranteed. She said they would get back to me. I have called and left several messages and they wont return my calls.
I have now contacted the BBB and news action help lines.