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  • I went to Kit Kat's on a double date in November of 2011. Had been there for lunch a dozen times or so because it's close to my work, and while never overly impressed with the service, the food was decent. My last experience however is easily the worse I have ever had at a restaurant. It started with ordering a bottle of wine ('07 Niagara vintage) which our served advised was out of stock, but that the '08 was available. We thouht nothing of it and agreed to take the younger wine. The meal arrived late (we were going to a local theatre and had advised them as such -if you are considering Kit Kat for a pre-theatre dinner, beware as they completely overshot our timelines and we missed our show) but the worse part was the bill. The server failed to inform us that the younger vintage was actually $30 more expensive than the bottle we had previsouly ordered. We were of course not advised of this so it came as a bit of a surprise. To give you a little contest, the 4 of us at dinner are all well-employed, downtown professionals in our mid-30's so $30 isn't a deal breaker but the matter of principle definitely is. When we asked to see the manager, he came over and would not even allow us to explain our situation saying "I know what's happening here" and expected us to pay the extra $30. As you can imagine, this turned into quite the heated discussion and after being extremely rude, the manager ended-up offering to "split the difference". Either way, the damage was done. It put a real negative spin on our night and I will NEVER go back to this restaurant again. In this day of customer service, I don't know how a restauranteur can justify arguing with his customers over a discrepancy like this but, as they say, what goes around comes around.
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