Update: since I was last here, they've added two huge tv screens in the entrance area, opened up the food prep area so you can see your food being made, and changed their order forms a little.
Things that happened when I was there on this particular occasion: the "power mix" greens included the very bottom of a romaine head (the part you don't wanna eat), most of the seating was closed to people eating alone, and my food came out quick with smiles and accuracy.