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| - AVOID EVRYONE THAT WORKS AT THE BODY SHOP! JUST DONT GO THERE. YOU WILL HATE YOURSELF IF YOU USE THEM! JUST DONT!
Insurance adjuster from Farmers (our insurance company) came to look at our car and said about $3500 in repairs. He gave us a sheet of paper with their C.O.D. (circle of something) and it had Gaudin Ford Body Shop on it. It happened to be the closest to us, so we decided that we would take the car there for repairs.
They said they had someone who SPECIALIZED in Volkswagen so it made both my GF and I feel comfortable dropping it off there and letting them do the repairs. Their "BODY SHOP VW EXPERT" came to look at the damage and said it was about $6000.
The guy said he would update us on the progress, which he did. he would leave messages if i didnt answer my phone and give an update on the car.
About 3 weeks in, I get a Voicemail saying that he was about to call and let us know our vehicle was done with all the repairs, after the paint finished drying... BUT THE SIDE CURTAIN AIRBAG WENT OFF!!!
Apparently, these guys did not check to see if any of the sensors, from the CAR ACCIDENT, were jacked up, causing the airbag to deploy. Also, rewind about 2 weeks... I stopped in, un announced - and saw my car in the body shop not attended to, so I walked over, saw the side doors had been taken off (to be replaced) with a STICKY NOTE on it which reads, " WILL NEED MUD PICS - MAKE IT LOOK BAD" with the guys enitials below. WTF DOES THAT MEAN?! I had no idea, so I called Farmers and they said MUD PICS are the "area of damage" so i understood that the body shop needs to send pictures of the jacked up part of the car to Farmers so Farmers will see what damage is on the car, to get more then the 3500 that the Farmers Adjuster quoted me. But, I did not understand why the body shop "VW EXPERT" needs these pictures to "LOOK BAD"!! (are they trying to screw over the insurance company and make them pay more then necessary?)
So the Farmers person told me to send him the pictures that i took with my phone of the STICKY NOTE, and he would run it up the lader to his superior to investigate the wierd notion of the body shop trying to get more money for repairs then they should be.
Fast forward back to the airbag going off... the message says, "crazy little occurance happened yesterday, it was kinda strange so ill just tell you the story, I had the vehicle all put back together, and went to start the vehicle and the side curtain airbags on the side that we fixed all blew. it sound like a gun shot inside the shop yesterday, um... had my guy plug into the system to find out what was wrong and the airbag sensor inside the front door had a HAIRLINE crack in it, um... sooo... thankfully it happened here, not once you guys got the car back so i got the additional airbag stuff ordered not sure if its gunna be here tomorrow or thursday, they said 2-3 working days,im gunna try to get all the other stuff done in the mean time. deffintly wont be done for tomorrow now with the additional stuff that we encountered, so im trying for the end of the week, ill give you another update thursday morning, if you have any questions call me back."
They refuse GIVING us a rental car, though it was THEIR FAULT we had to wait longer because of the AIRBAG going off which they should have checked in the first place!!!
THESE GUYS SHOULD HAVE CHECKED THE AIRBAG SENSORS BEFORE THEY STARTED TO WORK ON THE CAR!
So they found out airbags are on BACKORDER from VW, and nobody in the NATION has this side curtain airbag for another week or MORE! that message I just typed out was left for me on 3/26/2013.
He called again on 4/4/2013 and said VW is supposed to give them an update when the airbag will be coming in.
I never got a phone call letting me know the airbag came in, no big deal, i just figured it hadn't came in. So yesterday 04/10/2013 I get a phone call saying the car is all finished and ready to be picked up. Today 04/11/2013 My gf and I go in to pick up our much missed car, its been 1 month sence having it, and ITS NOT EVEN FINISHED!
My REAR WINDOW doesnt work. Also, there is a ton of some kind of glue that they used, who knows what for, all over the place on both door jams...my fingers could not get it off,so i told the guy, showed him, he went inside to get somethign to get it off, and it didnt work... so he went back inside... and never came back... wtf?! We also noticed PAINT WAS MISSING!!! the door was put on WRONG - the angle the door was mounted on caused the door to rub the paint off when being opened and closed.. we told the guy this, and he said, "oh yeah.. he had to re-mount the door after it got painted." didn't the "VW EXPERT" know how to mount a fkn door correctly?! couldnt he feel the door not closing properly?! why would he get it painted with it not closing correctly?! On top of all this, after the airbag went off, our "VW EXPERT BODY MAN" has completly turned into a fkn asshole.
DEFFINETLY NOT CUSTOMER S
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