| rev:text
| - This is the third time my partner and I came here in two weeks - the first time (St. Paddy's Day) was fantastic, the second time was okay, but the 3rd visit (April 1st) was disastrous. The points below describes our third experience:
Our drink order was taken about twenty minutes later, and it took an additional 25 minutes to receive the drinks. Usually, drinks take about 5-10 minutes to arrive.
I made a comment that the drinks took too long.
The waitress said she can credit my partner's, because he has to drive.
I left mine on the side, but didn't drink it.
Since the server seemed reluctant to make any adjustments on the bill, my cousin drank my drink just before we left, and apparently it was not a good Long Island anyway. (I should have known when the server said she was a bartender, and mentioned iced tea in a long island! - for non-long island drinkers, there should not be an ounce of tea in there. The color is from cola.)
We received only 2 sets of cutlery for 3 people.
For some reason, the staff who bring the food never seemed to know where the meals would go. They would go to the table closer to the door, and when they said no, then our food would find its way to us. This happens occasionally at restaurants, but I've never seen it happen so many times. And again, the place was NOT busy.
We had to wait quite a while for a server (any server, not even ours) to come close enough to ask for ketchup. When it was brought, it was nearly empty and definitely not enough for one person, let alone 3.
There were BONES in my fish and chips. I accidentally swallowed one, and there was at least one more (I did show the waitress when she came to give us our bill, and she apologized). I stopped eating it for fear of swallowing more bones, and did not finish my meal.
My cousin said the veggie burger was mediocre - not bad, but not great.
We were charged $1.99 for extra jalepenos. When I told the waitress we never received the extra, she said she made the note in the computer. I told her this was the normal amount, and she said that they included the extras between the nachos. Like I said, the previous 2 nachos we ordered were loaded. She made absolutely no effort to rectify the situation, but preferred to argue that the jalepenos were there (even though she did not bring the nachos, and therefore did not see them herself).
In addition, we were not informed that "lots of jalepenos" would be an extra charge. Yes, it is only $2, but usually they would let us know it's an extra charge. (I was informed by another waitress at another time at this same establishment that the tzaki was an extra charge, so I know it is not against restaurant policy to inform the customers of extra charges, but this waitress just did not seem to care. We did get the tzaki, but it's just good practice to let your customers know when something will be an extra charge.)
When we requested to speak with a manager, the waitress returned and said he must have stepped out because they ran out of something. She did offer to give us his phone number so we can discuss the issues over the phone, but she never made an attempt to actually give us the number.
Upon our departure, waitress made a comment something to the effect that she hopes this does not reflect her service. Again, very unprofessional. If you have an unhappy customer, you try to let them leave on a happier note, not deflect blame away from yourself. And furthermore, f she was giving proper service, she would have came to check up on us more than once.
And please do not get me wrong, I extend the utmost respect and patience with servers. Perhaps this one is new, or inexperienced, I am not sure. But whatever the case is, the Fox and the Fiddle needs to spend more time training staff.
Definitely will not go back and cannot recommend. And also upset that we spent nearly $80 for this awful experience. It's a shame, because based on my previous 2 experiences, we thought we found a gem close to home.
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