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| - Poor service (?) great food.
Went to Lakeview with a coworker for lunch yesterday and the food was awesome, I plan to go back one day and grab one of their delicious-looking (whole) loaves of bread (which are surprisingly inexpensive).
Gotta say though, the service was pretty bad. Both the cashier and the girl who brought our food (to-go) to us managed to get through the entire transaction without even a hint of a smile. Their menu is extensive, and spread across multiple expo boards. I love the variety and the authentic feel, but part of what goes along with that is increased thinking time. My coworker and I had never been there before, we didn't know the ropes, no one else was in the store, so we asked a couple of simple questions "what is included in the lunch box? what salad and sandwich list can we pick from?" and were met with our questions answered, albeit feeling as if we were a huge inconvenience. Unfortunately, I cannot even say they at least got my order right, because they forgot the most important part of my meal: my big, chocolate chip cookie.
However, one of the cooks there happened to walk by to stock something in the front counter, and was more informative and gracious to my coworker's questions than I would have ever expected. He seemed genuinely happy to be there, and perfectly natural and knowledgeable when it came to talking to us.
My coworker went back to Lakeview today, and merely mentioned to this same cook that my cookie had been forgotten yesterday, and the guy threw it in, no problem, no charge, no questions asked. Whether it was for reasons of good customer relations, or because this is not the first time an order has been misplaced, I don't know, but I will absolutely go back because of this one guy, and because of the great food, and the great location.
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