Dr. Bass and her entire team were amazing. I got to interact with pretty much everyone while I was there on my first visit. I needed a full check up, and suspected i would need glasses too. Arranging the appointment was easy and done over the phone - originally it was for a week or so out but i requested to be put on the wait list for any last minute cancellations so I could get the first visit within the insurance year. They called back the very next day and offered me a new closer time which was great!
When I got there I was greeted by Nicole and Jessica who were friendly and professional. After 5mins of new patient paperwork I was set-up with their online portal which stores all my records and messages which is cool - i dont know why dentist and doctors don't do this as well.
Margo the Dr's Assistant, who was very friendly also, took me through and did some basic checks - which included the new 3D retina scanner machine. Apparently this is instead of needing to dilate. It took seconds and the images of the back of my eye were very cool - i might even create a picture out of them.
After this Dr Bass saw me for a more thorough examination. Dr Bass was very professional, softly spoken and took the time to explain to me what was going on and why i might have been experiencing the symptoms I was. After the examination was complete i got a prescription for some glasses and instructions on when I should use them.
Once that was complete Madison took over to help me pick some frames and measure my eyes for the specks. Madison was lovely and took me through all my options and why i might want certain items and not others. I think my consultation lasted past closing time, but i never felt in any rush and Madison genuinely appeared to be passionate about helping me find the right stuff for what i needed.
From beginning to end the whole operation was professional, efficient, informative and friendly. I highly recommend Dr Gail and her team.