As a manager of a window and door company, I have been in the sales and customer service business for most of my work life. When I was in need of a new AC, after my 20 year old unit finally failed. I proceeded to get estimates from a few different companies. This gave me an experience being on the consumer side rather than the business side of things. I let all the visiting AC company representatives know that I was in sales, and that I only plan on living in the home for a couple of years, and that I needed a good AC at a reasonable price and didn't need anything fancy just the bare minimum. This pretty much fell on deaf ears. They have a saying "Never sale a salesman" every up sale and pitch you could ever hear of from most of the appointments. Until Bill from Hays cooling and heating came through my door. Very punctual, professional, listened to my needs. Very soft approach. Ultimately didn't try to sell me. Was very reasonably priced and was so impressed with the experience I moved forward with the purchase right away. They were very quick on installing the new AC a few days later just in time for the 115 degree weather. Workman where clean courteous and professional. Very pleased with the whole experience. The Icing on the cake was a few weeks later my small rental property I owned unfortunately the AC failed also, I didn't hesitate to call Hays again. It was nice to see Bill again, and as before listened to my needs and Hays hit a second home run with me. I highly recommend Hays cooling and heating, and will not hesitate to refer to friends or family , and or call them for all my future AC needs. Very highly recommended.