I live near this place and have been eating there for over 12 years, sometimes several times a week. The only reason I eat there is because it is next door to my house and convenient and cheap. I am typically a very busy person because of work and school, so I often have no choice but to grab fast food. Their enchiladas are subpar, their burritos are inconsistent, and they over the years have had nearly the worst service I've ever experienced at Mexican restaurants. Burrito Express and Tacqueria Mi Casita are both horrible with service as well. Over the past 12 years I have gotten sick at Filiberto's probably 15 times. I got food poisoning once. I literally will not eat there unless I simply have no choice because of the amount of time I don't have to cook being a busy guy. They do have great daily specials and there are times I really crave their beef tacos with green chili. When they get decent cooks who put in a lot of effort, their food can on some days be incredibly good. Over the years their cashiers have tried to rip me off no less than 20 times. Always calculate your orders and taxes. They consistently screw up my orders and overcharge me. I sometimes hate going there but I often have to.
On days when I am not busy I never eat there. I go to Mucho Taco at Ray & Alma. They have the best ingredients, food quality, and their food tastes like gourmet food, like a chef made it who had his own recipe. Their food is the best Mexican food anywhere.
Filiberto's is one of those places where you live and die by them, but accept that it is a necessary evil. I started a Facebook group page called Food Poisoning at Filberto's after the last time I got sick there.
They have their good days, but their bad days will put you in the hospital and on the toilet for days. I am not exaggerating either. The only other place to give me food poisoning is Buffalo Wild Wings.