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  • I understand that most people only write bad reviews for auto repair shops, but I think I've been fair in my reviews with other auto repair places. I decided to come here, because my boyfriend has brought his car here multiple times. The first two times everything was fine and dandy and the third time (when I brought his car in for an oil change) they screwed it up. They left the oil cap on top of his engine and in return that left a dent on his hood and a mess under the hood. They paid for his body repair and cleaned his engine, but it didn't pay for the extra hassle we had to deal with, with him not having a car for a week. I decided to give them one more try. I brought my car in and they said that they had to change out the instrument cluster. I did my research and found out that the price they were charging was reasonable. They promised me the car the next afternoon. I called the next day and they said they would have it done by 4, but George (store manager) would call me back in 10 minutes. He never called and after I picked up my boyfriend from work, he decided we should drop by. We stayed till 6 and whatever machine they had could not program it. They promised me I would have it the next day....I told them I needed it by noon. The next day, they didn't call me, my boyfriend had to call them at 11 and they said it was ready. I was excited to finally get my car back. I noticed that my keyless entry remote didn't work. I figured that the remote battery died. I went out to buy a new battery, it still didn't work. I went home and tried the spare remote....still didn't work. Needless to say, I had to go back there and inform them of the problem since my keyless remotes didn't work due to them "fixing my car."They told me I needed to make an appointment and that it would take 1.5 hours. I took it in the morning and it took them about 3 hours. I wouldn't have been so upset, but as I was talking to George on the second day, he answered the phone as I was talking to him....with not even an excuse me, can you please hold. I was pretty livid after that and I will be sending in the comment card to their corporate office. I know that some auto repair shops don't have the best customer service, but there was no customer service here at all...what a disappointment. I will not be returning here for any kind of service.
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