Are these people trained to be jerks?! I have had to return 2 different pairs of shoes and both times the cashier has responded with "it's our policy not to take returns" but when you make a point of why you are returning they get a manager to do the return. All representatives involved have a chip on their shoulders and act like they don't/can't help you. I have bought easily over 30 pairs of shoes here over the years and would strongly consider never coming back because of the hassle you get when trying to make a return.