Here's where they lost the stars:
Service: Horrible! Please do us all a favor and if you do not want to work with people, skip the interview where any customer interaction is required. The hostess looked at my group of six like we had three eyes when we asked for our table. Seriously? When we were finally seated our waitress came out and threw our coasters down on the table and asked for our drink orders. Seriously? When it was time to take our order, she barely gave us time to finish saying what we wanted before she was on to the next person. Again, Seriously?
Food: The fries were cold AGAIN. One time, okay maybe it's a fluke. But the SECOND time makes it the "norm" within your location. Unacceptable. The burger was overcooked and dry...Just No, no, no!
The whole thing just seem like an inconvenience...for everyone. I didn't enjoy myself or the food.
It will be a while before I give this place another chance.