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  • I would give this place half a star if I had to. I have never felt so degraded doing business with this best buy. I spent 1300$ on mac book febuary 29th, 2012... Not even six months ago. I took it in because, my daughter spilled koolaid on the keyboard. YES! My fault but, I could still use a USB mouse and keyboard. (Better than nothing right???) So, Still useable so I dropped it off on a Thursday to see what they could do... I picked it up on a friday.. I got my laptop back (Keep in mind that when I dropped it off everything worked on it I was still able to get into my user accounts) and when I got home... I was stuck in a guest only account! I couldn't get to any of my info or anything. No user profiles to be found. I took it back they said they had corrupted my osx..... So they "fixed" it and I picked it up... Wifi wasn't working on it! And it still isn't I do not want to take my macbook back to this place. On Thursday when I dropped it off the cashier stated her computer was being "retarted" (Which is hurtful and not right to use at all!) I was appalled. I have special needs family remember and I don't think any one should use that word when referring to something NOT working.... When we picked my laptop up last night the first man to work on my laptop walked by us at the geek squad podium and gave us the dirtiest look ever. If looks could kill!!!!! So, I will not be doing any more business with best buy due to their attitudes in store and online. No one answers me at corporate and when I call they tell me "Try taking it to a different store (Like I have all the time in the world) Also, I was not aware of what I was signing.... They said it was a paper to check in and out the computer... And apparently I signed a form saying my laptop was in "dirty" condition and Geek Squad CALLED me out over this in a Facebook post. My keyboard may be sticky from a little toddler in her terrible twos (I am distraught over this!) But, TRUST me. My laptop is NOT dirty!!! Not at all! Not ever. I posted pictures of my mac-book on their Facebook wall to show them it is almost in like new condition (Besides the keyboard) I have never dropped this laptop! They said It was from a dangerous fall my cords were loose and there were scuffs and scratches on it. There's a little bit of wear and tear on the bottom from being on tables and counters BUT apple products dirty easily. Theres NO Scratches on the screen NO scratches any where. NO DENTS especially. And, they have a the nerve to call a customer a liar.... They just lost a good customer I used to spend 30-60 a week at best buy just for ink for my business and for business odds and ends... I learned my lesson and I would never treat customers the way they do. By the way I was "spamming" their facebook page by asking for someone to email me back and please help me before I picked the laptop up (So I didnt go round and round with them). Im so done with this place. I am NO liar. I am just a customer who happens to own a business and my business and schooling are all done over a macbook... SO it's vital I have mine! It's not my fault they handed a laptop back to me twice with different issues than I brought it in with. Corporate does not care either.
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