I'm not a fan of cici's but I took my daughter and cousin last Wednesday a 5 and 6 year old who likes pepperoni can't get better than cici's. I ordered me wings, I was told it would take 12 minutes so we had been there about 20 the girls had ate their way through a couple of plates of pepperoni. I finally asked about my wings, it was really busy this night right before Christmas a bunch of kids on vacation I got it. Finally about 30 or so minutes later I was told the cook forgot my wings, I wondered how was that possible? But just figured don't fuss ask for my money back let them eat more pepperoni and move on. So sure enough I was given my money back for my wings and my daughters meal. We had been there about an hour and the wings were finally done she gave them to me any way, I thought that was sweet even though she didn't have to plus she gave me my money back. So moral is even though I personally don't like cici's's pizza, the staff at this location are very nice considerate people who went over board to make sure my visit at cici's didn't leave a bad taste in my mouth.