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  • I purchased a notebook (H/p) at Costco a couple of years ago. I have had it serviced under warranty a few times. Well this last time I had it serviced, I accidentally spilled a beverage on the key board because the notebook suddenly got hot. I was going to send the notebook back for other reasons prior to this accident. I didn't know that the spilled beverage took the product out of it's warranty. Instead of repairing the product for free, I was informed that I would be charged $350 for the repair. Well, I felt this was totally unfair as it was because of in my opinion, this "defect" was responsible for the spilled beverage on the notebook. My case was reviewed by a supervisor at HP who agreed with me. Through Costco's Concierge Dept and Hp's Customer Service Dept, my situation was handled beautifully. I will never buy a electronis product from anywhere else. Everytime I have had a problem with a electronics product from set up or general in nature, Costco's Conclerge Dept has been very helpful, professional, patient and thorough. Thank You Costco and in this particular case, HP as well.
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