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  • Today was my first visit to this office. I was referred by my primary care for concerns he wanted followed up with a cardiologist. As a nervous new patient and not feeling well, I arrived 10 minutes early for an 8am appointment with Dr. Bains and had all my paperwork completed. After checking in, I sat down and waited and waited. At 8:25, I asked the receptionists to verify my appointment was at 8:00am. She confirmed and said she will need to see what is going on. She returned a few minutes later and only stated "they will be calling you back shortly". No explanation on the delay. About 8:30 I was called back. While walking to the exam room, I asked why the delay. I was told the doctor was not in yet. What?? This was the first appointment of the day and he was over 30 minutes late. I stated that if it was going to be much longer, I will have to leave. She replied "Ok" and then proceed to walk me back to the front desk. I then just walked out. No time frame was given as to when the doctor would be in and no apologies. I then tried to call the office manager only be to be told she was not in either. What kind of practice are the running? Their on hold message states they know how valuable our time is but fails to respect our time in the office. I will never go back there and have found another cardiologist to see. I understand things come up and doctors may be running late, but communicate that to your patients! We will be much more understanding. They make you sign paperwork that states if you are 10 minutes late or miss your appointment, they will charge you $25 for established patients and $75 for new patients. Its time they start paying patients for our time if the doctor is excessively late or misses your appointment!
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