I recently visited Ted's in Denver and loved it so, I wanted to try this one, near my home. Myself, wife and daughter went on a Sunday evening around 6:30pm. The place was super busy with lots of screaming kids.
The service was desperately running. It was obvious they were understaffed. It took a long time to get our drinks from the bar on the first round and when our glasses were empty, I figured it would be faster to go to the bar and bring the drinks back to the table. The bartender was overwhelmed as well. He was trying to draw a beer and open a bottle of wine at the same time.
Anyway, after I brought the drinks back to the table, our food arrived after a short wait and my Canyon Creek burger (though not medium as requested) was really good. The fries and fish sandwich were great and my wife's naked Bison Burger was very good too.
Overall, I would say our experience was a little stressful. Very good food. Slow service. High noise.
We agreed we would return but considering the parking challenges of Waverly, the busyness of the place, the noise level and overwhelmed staff, it will be a while before we will want to try again.
I'm not sure if management can't find staff to handle the volume or this is SOP but hope they get some help.