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| - Avoid this store! Support a different local business but NOT this one! You will be robbed with NO resolution. Upon reading the other reviews, it looks like we can predict Misty H. will comment on this with a customer is always wrong attitude and defend their poor business ethics. Instead of bashing the customer why not reevaluate and provide a reasonable solution for both parties?
I make it a point to support local businesses! Shame on me for not reading these reviews prior to making my purchase. And... shame on me for not performing the proper research, like I normally do.
I recently visited Wilson before leaving the next day for a wedding in Miami. I needed a new lens since I am currently rebuilding my equipment after an unfortunate theft.
I had a budget of 700 - 800 to spend and wanted a 50MM 1.4 Canon lens for my Canon 7D. I was talked into and sold a 18-250MM 3.5-6.3 SIGMA lens. I appreciated what I thought to be professional advice and trusted the information given to me to be true. I should have followed my gut. I asked their employee if their prices were comparable to prices I may find on the internet? He said yes and also mentioned that I would receive customer service that the internet couldn't offer. The example given to me was that I could come in anytime to have my lens cleaned.
After returning from Miami and editing the photos I had taken I was more than disappointed with the quality, the amount of noise, most photos were blurred out if the zoom was used, etc... I know I have a lot to learn about photography, everyone can continue to learn and better their skills but these photos were night and day compared to the photos I had previously taken using my 50MM 1.4 Canon lens. I thought if I was paying an additional 400 dollars I would be receiving a better lens and higher quality photo.
First, I did a search on the internet and found the SAME lens, brand new for half the cost. 100% markup??? (one of my shame on me moments)
Second, I called Wilson and explained my situation to the man who sold this lens to me, he apologized and said he would trade the lens I purchased for the lens I actually wanted. GREAT or so I thought. He said there would be an additional 350 - 400 dollars left over and that he wasn't sure if he could give me cash back or a store credit. He said he needed to discuss with the owner. I said OK, I prefer cash back so please let me know. He never calls back and I hear nothing.
I waited roughly 2 weeks (I had an emergency surgery or this would have been handled sooner) before making a phone call and speaking with the same employee that I had been dealing with. I tell him you never called me back... I would like to know if I will be receiving cash or a store credit and when is a good time to exchange the lens. He started back peddling immediately explaining they could not take my lens back, wha what??? You already told me you would exchange it and now you aren't doing anything to rectify the situation? I was dumbfounded and extremely upset. We hung up and maybe 30 minutes later he calls back and says that he would like to offer me a class to teach me how to use my camera. I politely turned down the patronizing offer and thanked him for his time.
So, in summary... I was sold a lens I didn't want and convinced it was a better lens, sold a lens with a 100% markup attached to it, lied to when I was told they would exchange said lens then basically told I didn't know how to use my camera by offering me a free class.
AVOID, AVOID, AVOID!
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