BE AWARE THIS CHEATING COMPANY !!
Horrible. The worst Hertz I ever experienced. After waiting for 40 minutes to get myself speak to an agent, the nightmare began.
First, the Lost Damage Waiver insurance ALONE cost something like $26.99 per day, and they claimed that other car rentals who provided cheaper options were lying by packaging personal liability insurance as LDW. Since I'm not professional insurer, I can't tell - Can anyone please justify whether what she said was true?
Second, when I walked to the garage to get my car, there was a wrong car parked in the number they assigned to me. Thanks God there was an agent in the garage, and she assigned another car for me - until I saw the car I realized that she tried to cheat me with a cheaper/ lower grade car. I had to went back again, asked for my THIRD car, while I overheard the guy in front of me was arguing the same thing. Third try it wasn't the same grade of car I paid for but rather again a cheaper car. Finally I gave up because it was late and I decided to leave this awful place.
Last month I rented a car from Avis and it went ALL WELL. The agent there even told me that they have better deal on that day so they could lower my price. I got a great car and was very happy about it. Conclusion: I will NEVER GO BACK TO HERTZ again.