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  • Just came in to eat with my family. The server completely got my order wrong after articulating myself completely. The order was wrong 3 times, first of all he didn't hear my order and brought me something else. I ordered the filet and I was brought the outback special which is a sirloin with a lobster tail. If he heard me "wrong" then he would of brought me a lobster tail which he did not. After cutting into my "supposed to be" medium well steak, it was medium rare. The manager brought it back out, I could hardly cut into what I thought was my "filet", tried to eat it and it was so tough I could barely chew it. I told my server, Greg, that I didn't think it was right and he then told me that he "heard me wrong" and that I ordered the "outback special". Which again, couldn't of even been due to the fact that I wasn't brought out a lobster tail. After trying to explain this situation to the manger on duty she looked at me like I was a hassle. After almost an hour, she brought me out a filet, without my side that I ordered. By that time I was so fed up with these issues I just told her I didn't want it. She pushed back and said, "I just cooked you a new filet, and now you don't want it?" I said yes, that's right. I explained to her that I don't understand how this could of been misunderstood too many times, and that I have been coming to outback for 12 years and never had an issue up until tonight. Neither my server or the manager was wearing a name tag either which is unprofessional from everyone else. I will never be back to this location and if I would of gotten her name, I would be calling the GM tomorrow. I am a food and beverage manager and this was the absolute worst experience I could of ever had in a food establishment.
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