This location needs customer services training. Most Hertz locations we rent from, we walk in and are handed our keys. This one, you walk in and are ignored for about 20 minuets. When, you are finally waited on, they have to figure out if they even have a car for you. We have been gold members with Hertz for years, doesn't matter at this location. You will wait about an hour to rent and to return. Terrible!!