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  • Horrible! Do not take your children here! They act like sales people and new staff is horrible! I started taking my daughters here when office on deer valley first opened. A few months back I walked in to a different doctor and staff. No notification of a different doctor prior. Right off the bat I did not care for orthodontist! Then the dentist staff came in very rudely demanding that I make appointments with them. I let it go and brought her back, the orthodontist was rude to my child and took her off her rubber bands and completely changed course of treatment from previous doctor. Then a few weeks back her wire was poking her cheek to where she had a hole (over the weekend) so we took out wire and I called to get her in on Monday morning. They scheduled an apt, when I walked in they took her back and nurse told me that the doctor was not in that day and she was not sure why they scheduled her. I took off work early and kids out of school to go. As we were talking here come the dentist people again demanding that the kids get there teeth cleaned right away. I explained right away that we were there on a emergency and that when her mouth healed I would schedule apts. So yesterday I bring her back to see orthodontist and his nurse took off wire and bands and took a xray before the orthodontist came in, here come the dentist people again. Now she tells me that they will not be seen again until they see the dentist. I basically told her to leave, this is now the 2nd time in a week that I took time off and took kids out of school. Well his nurse comes in and tells me the orthodontist will not see her at all today cause she did not see the dentist. So now her wires and bands are off they took an xray and they send her away. The orthodontist did not even look at her, talk to me anything! So 2 days of time off work and school and he couldn't even explain to me why this was all happening. So as I walked out I asked for my kids records to which they say they can only email them to me in 24 hours. Now today I get a email that they want $25 each kid for their records. None of this sounds ethical to me what so ever so I am going to report them every place possible. Do not put yourself through the same crap they put me through. I'm switching back to original doctor that I liked and trusted to take care of my children. Please stay away from this place!
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