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| - I'll have to agree with other reviews I've read. The people here are nice enough, at first. After the initial meeting with Stan Lund regarding our refinance, things fell apart. Our projected closing date came and went without a word from them. Each one of my phone calls led to a different answer, depending on who I spoke with. I was told not to pay my June mortgage payment because all would be completed, but paid it anyway since I hadn't heard anything. Good thing, because the mortgage was not closed in time.
After some apologies for the lack of updates, we got our disclosures from the lender. Lo and behold, the rate had gone up. I called about this and I got a very unapologetic "Oh yeah, I thought I told you about that. It's because we lost our lock because of the time it took to get final approval." At this point, I'm pissed but I don't want to get an even higher rate by starting the process over somewhere else. I am reassured that there will be "no more surprises" and give them the go ahead to try to get this done.
The NEXT DAMN DAY I get a call saying that they want me to get a quote from a different homeowners insurance company because they are having trouble getting the letter they need from mine. I tell them that I'm not jumping through any more hoops. Either this deal gets done or I'll just start somewhere else. Later that day they inform me that the lender has resolved the insurance issue (yay).
After all was said and done it took about 4 months to get a HARP refinance. My main issue was the lack of communication and then the lack of even getting a "my bad" when things weren't processing. For what it's worth, my credit score is just under 800, so this wasn't an issue.
Booooo!
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