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| - You're up, you're down. You've landed somewhere in the middle. 1410, once upon a time I really did enjoy your surroundings, your staff and your offerings. But over the last year or so something changed. Your music got louder, you just seemed to have lost that loving feeling and opted more for a mainstream "chain" feel. Perhaps it's the competition from another chain in the area. But here's the thing, changing your digs so you're a lot like everyone else was what lead me to know enjoying you as much in the first place.
Where you do differentiate yourself is your phone service. I once called to inquire about a couple of types of beer I once knew were on your menu. I called at a busy hour, and I wasn't kept waiting long while the person on the other end of the phone checked on the availability for me. Not only that, he went on to inquire whether I'd be coming in soon and if I needed to make any reservations. Smooth! I didn't even have to ask.
Still, I avoid you during busy times because you just aren't an enjoyable experience. You're "too busy". I know, good problem to have, right? Or is it? I'm not sure. At any rate, I'm looking forward to testing out your new rooftop patio this summer... maybe it'll help win back a star in your favour.
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