I'm not sure why people are saying this gym has bad customer service, but I've been a member for over 2 years now and the staff have been nothing but kind and courteous. The manager is a good guy who my husband and I personally speak with when it comes to renewing our contracts, etc. The ladies in the child care center are great, and our 1 year old son doesn't mind playing while we are working out. The cardio cinema is great, and there's only been 3 times in the past 2+ years where a machine hasn't worked. It's a busy gym, so people do leave their weights out, but never in the middle of the floor. I have no complaints about the gym itself, but a con would be that it gets a little crazy from about 430-7pm.