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| - What happened to my beloved Bulwark whose services I've had for the past 10 years.
Having been out of work for the past 10 months and just getting back on my feet; I put a hold on my account for a few months.
Each time they still came out unauthorized and sprayed and billed me.
Each time I called, explained and told them not to come and asked for a refund. Two months went by and the same thing happened-I thought was under control and no-they even sent my bank account into negative costing me $35.
Called AGAIN and explained and received confirmation from a manager that both service charge and overdraft fee would be refunded.
Service fee was-overdraft wasn't.
I was tired of fighting.
I'm not living at my house (another reason to hold account)-and while checking on my house was greeted by a scorpion.
I called immediately and scheduled service-but first they told me I had to pay the two months outstanding! What? In the situation I was in and the urgency I felt since I've decided to sell my house; I did and made the appt (Sat 1-4)-even though for 10 years I'm 7-10a on Sat.
I'll get to the point-Sat. Drove across town, waited and at 3pm received a call from a girl who was assigned to my house and she had truck issues. Ok, so you can't call someone else to come-no, she said my office is closed. My manager will call you Monday.
It's Tuesday and no call, no show, and I still have not resolved my issue.
I just recommended them too-no more.
In fact, they are about to loose 3 accounts: my sisters, my fathers and mine.
In the past couple of years billing issues, different techs, different times, multiple rate increases, reduction in product used and poor communication....but I still stuck with them.
They are not the 5 star Bulwark I once knew and loved.
They are just another company whose lost sight of what's important...the faithful customer.
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