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  • I've gone to Rollier's a lot over the years whenever I needed a personal touch - something you can't get at places like Home Depot. Last week I went in with a busted window screen frame. I wanted to replace it, and Rollier's has built replacement screens for me in the past. For some reason, this time, MT in plumbing was determined to repair my frame instead of sell me a new one. He told me that my frame hardware was actually thinner than what he had to sell and it wouldn't fit. (Later I determined that not to be true - its the same size.) He said instead he could put a brace across the frame. OK I said. I'm always open to saving $50+. Well that brace added at least 1/8" thickness to the frame. Now it won't fit. If he was concerned that a new frame would not fit, why would he think this very thick brace would? I had to remove that brace to get the frame back on the window. So he wasted my time, probably over 2 gallons of $4/gallon gas, and took $25.67 from me. So much for the personal touch. I think I will stick for the impersonal honesty of Home Depot for now on.
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