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  • We called about a couples facial and massage, booking was nice and easy (so I thought), got a same day appointment (this probably should have been a sign). Pulled up to an older house that was converted to a salon (they are temporarily using the upstairs area), kinda skeptical but we both desperately needed some pampering. Atmosphere - very old, smells were interesting, floors super creaky which kinda jacked up the mood, and zero circulation 1 hour facial was first - one esthetician was assigned to us both for the hour (this was different, but I was going with it)...she was sweet, very accommodating but it seriously just felt like she used a few different things to wash my face a couple times ...no extractions of any kind were done... Massages - We started a new workout regime recently and are both fairly sore. I have some huge knot in my neck that I pointed out to her beforehand that was my main concern. Hubby got the Swedish (his masseuse asked lots of questions and seemed genuinely concerned), I got the hot stone (mine seemed like she had an attitude the whole time and could care less)...During the massage she was very inconsistent in her use of the hot stones (i.e did right side of neck, not left), barely spent any time in the area that I specifically pointed out (spent most of time on my back and pressing random pressure points I guess)....she may have spent 5 minutes total on my legs, feet, arms, etc... Went to pay and she (the one who did my massage) tried to overcharge us and ended up having to call her boss I guess to figure out what to do...we still overpaid because I'll have to rebook all services when I get back home ASAP Overall, this was a ruined last day in Charlotte and this place needs to just shut down until they can find a decent place to give services and train the employees a bit more on consistency and customer service.
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