I had a terrible experience with their customer service, and speaking to their manager did not suffice.
We ordered this dish and our group didn't realize until afterwards (but the dish was still plentiful) that one of the main ingredients were missing. We asked one of the server and she brought in the manager. However all we got was that "it's only eggplant" and gave us a hard time, even though the dish is called "belacan egg plant with shrimp"
I've not been back since, and does not want to be again.