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  • My wife and I purchased a used truck camper from Zach at Tom's last August for a trip we are planning this spring. It was apparent from the start that Zach, Brad (the owner) and the rest of the staff have not only a passion for the products, but also,a passion for great customer service. Little did we know at the time how strong that passion is. We used the camper only once before we discovered a problem. Unfortunately we discovered the problem after few months, well beyond any reasonable expectation of warranty coverage for a used camper. I won't go into detail of the problem, but it was evident that the problem had been concealed by the previous owner from Tom's as well as me. I took the camper in and spoke with Zach about the problem. I asked for an estimate hoping for some consideration in view of the circumstances, but fully expecting to pay for the repair. Zach said he would have the service department look at it and get back to me. I spoke to Zach yesterday and he told me my camper is repaired and ready for pick up. When I asked about the charges he told me" there are no charges"! I just want to thank Zach and also Brad for creating an business culture that encourages great customer service. We purchased from Tom's years ago and knew they were a great place to deal with. I wish Tom's Camperland continued success and am confidant that they will be around for years to come.
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