Booked a comped room through Total Rewards for a Monday night. Arrived early and changed reservation to Sunday easily and with no fee. FREE UPGRADE TO PREMIUM SUITE UPON CHECK-IN. Comped resort fee upon check-out.
Because of all of the above, the Rio get 5 stars from me. Customer service and front desk staff were fantastic. Check in / out were fast because I was in the Total Rewards line.
I last stayed at the Rio more than 10 years ago. I had not been there in many years, and my expectations were low, so I was pleasantly surprised. Self parking was fast and easy. The casino atmosphere was nicer than I expected. Decent shops and food options. The suite was nice and the bathroom was huge. My only critique is though the bath tub looked clean, when I filled it there were quite a few hairs visible in the water. I showered instead.
A very pleasant stay. Thanks Rio.