*****update ***
Although no one directly called or emailed or tried to reach out to me , I have to say I went back to give it another try and they got the soft serve back and it was tasty but I still stand on my review below ..
Come with low expectations . I came here one time and was good and figured we would come again .. I was sadly let down time and time again . I came with expectations of the same experience and wanted simply a lemon ice with vanilla soft serve and was met with a response of " the machine stopped working for the joe-lati" what else can I get you .. In frustration I got just a lemon ice and left . ( also word to wise , they won't give you a sample in the drive through .. Only if you go inside .. ) So wanting to give em another try I called ahead ( being that I live a bit of a distance ) and Cooper said " oh there nothing wrong with the machine , it's working great " I told him that I had came before and it was not working and he said he wasn't sure why it wasn't working before . So we drive over after I got off the phone and came inside and started to order and then , I was told " the machine just stopped working ".. I was pretty upset and told them I called and they told me it just broke after I got off the phone .. Needless to say I was upset and was not offered anything like a free item or anything ...most likely won't come here again .. Best head to Rita's Italian ice , they are cheaper and never have issues !!