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  • NO BISCUIT FOR YOU!!!!!!!!!!! Visited on 11/3/14, party of 2, it was about 11:30 am, brunch was had. I ordered The Standard Breakfast and my friend had Biscuits and Gravy. The room is very nice, the outdoor patio is nice as well but it was too cold on this day to sit outside. The Standard Breakfast consisted of scrambled eggs (eggs are done any style) with sausage, bacon and I had the Black Bean and Sweet Potato Hash. Aside from some of the hash being undercooked, it was good. My friend was satisfied with her Gravy & Biscuits. I looked on the menu for toast or biscuits as a side, but, nothing was listed. I asked the server if I could purchase toast or a biscuit and she frowned, said no, but said she would ask. She returned shaking her head, "no, I'm sorry, we don't have a toaster (?) and all of the biscuits are allocated for the day." I asked her how they know how many biscuits they are going to need for the day. She didn't really answer. I was thinking to myself that customer service would probably dictate that you take care of the customer who is in front of you at that moment. If they run out of biscuits at the end of the day, then you just inform customers, "sorry, we are out of biscuits." But to tell a customer NO who is right there in front of you - was really wrong, my opinion only. And whoever heard of a restaurant with no toaster? Seriously. The manager (he looked like the manager but did not introduce himself as such) came over after we were done eating and asked how everything was. We said everything was good (which it was). I mentioned to him that I had asked for toast or a biscuit to accompany my dish and he said, "well, we're still working out the kinks" which didn't make any sense at all. Cleveland is a food town, first impressions are everything. YELP! has lots of semi-negative reviews for this place. I swear the "we're working out the kinks" reply has been noted in previous reviews in this forum. The competition for patrons has to be fierce, negative reviews don't help...there are plenty of other places to eat.
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