I did a bit of researching on this place before making a decision to go. All reviews I read were NOT in favor of purchasing. Despite that, I figured I'd at least go have a look, not committing myself to purchasing anything.
SHOPPING EXPERIENCE
The 'warehouse' is an office space converted into a make shift show room. A little strange and perhaps a little creepy. There was a man and a woman working. We were there for about 20-30 minutes before we were actually acknowledged. The woman clearly (and not surprisingly) working harder than her male counterpart.
I was able to test out the products I was interested in purchasing as luckily for me they were on display. The lady took the time to explain the in's and out's of the products for me.
What I did love - no pushy sales people! Yes I had to wait 20-30 minutes for some help BUT I wasn't being stalked on the sales floor. I was able to ask my questions, get honest answers and make my own decision. The order process was relatively quick and I was able to pick a delivery date and time. Delivery was cheap ($35) compared to Leons or the Brick who wanted double that with a wait of almost 2 weeks. I had my products set to be delivered in 3 days.
DELIVERY
Seems most people had poor luck with delivery but not I. They arrived when they said they would and called 15 minutes before arrival to let me know they would arrive shortly. Now, they weren't very helpful in bringing the furniture inside. In fact, they brought it to the front door and the minute they saw we were willing to help, the delivery guys took off. Whatever. It was $35.
PRODUCT
Easy set up. Came with all the required hardware and instructions. I was expecting an Ikea-like assembly mess but it was actually quite painless. Products are comfortable and exactly what I saw in their store.