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  • *A very considerate reply by the business staff was made to this review. I have adjusted my rating based on this information and appreciate the overall intention.* I'm super sad to leave this review because I had high expectations for Born and Glazed. I follow them on Instagram I'm an avid supporter of family owned and anything local. I will always choose local businesses over chains. Most all local supporters have passion and love for what they create and sell, and I want those business to stay supported so they in-turn can continue to support other local businesses. I did not see any of that passion today. I drove nearly 15 miles from ahwatukee to visit Born and Glazed. Being as it was my first visit, I was excited to learn about their amazing looking creations. When I mentioned that it was my first time in, the man working the counter didn't even reply or give a smile. He just asked what he could get me, but I wanted to know what was popular or just get a feel for what was offered in the two cases. There were only 9 different kinds - it's not like I was asking him to describe 20 flavors. When I asked him what selections were in front of me, he seemed uninterested and only gave me the description of one doughnut. I further had to point out specific doughnuts and ask what they were to get him to talk. He mentioned that they are "crazy busy" on the weekends and sold out of a lot early in the mornings. I said "oh, well that great to be busy!"-but again, no response. He lacked any passion in what Born and Glazed should represent and didn't care about taking a little extra time with a first time customer to make sure they would leave happy and return. I left feeling bummed that I just paid almost $10 (he didn't even have the full correct change to give me) for 1/2 dozen doughnuts that I was bringing to my coworkers and sadly wouldn't be able to tell them much of anything good about why they should check this place out.
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