rev:text
| - I had an upper endoscopy done a few days ago, and was very nervous since it was the first time that I was going to be sedated in a doctor's office. The only complaint I have is that my appointment was set for the afternoon and I ended up waiting 2.5 hours long, in which the receptionist had first said the doctors were an hour late (due to other appointments running over), but when I started checking in on what was taking so long after the second hour of wait, she said that they were 2 hours late.. Um, really? Did she just plan to keep telling me by the hour what I already knew? I had to have a friend with me since the procedure requires an escort to drive you home afterwards, but we almost left, until conveniently a minute later, I was finally called. Ended up waiting 2.5 hours for a set appointment. Very frustrating start.
Dr. Mannish and the back end of the staff were much quicker, and were professional and nice, making sure I was comfortable at all times. The anesthesiologist and assistant were very patient and explained everything that was going to happen, and the staff in the recovery room were very kind and made sure my friend would be able to take care of me when I was leaving.
Would bump it up to 5 stars if the wait was not that long, and suggest that if they can predict it becoming a longer wait, to call the patient in advance to let them know, if possible. I have never seen so many frustrated patients waiting in one room.
|