I was happy to see this place go in so close to my home. Recently I went in to buy new strings for my guitar and I asked if they had someone who could put them on because it takes me forever and I do not think I put them on very well. I was told sure the guitar tech could do that but does not come in till 9 a.m. So I waited.... When he finally came in and no one told me he arrived and I was the only one in the store. Then the guy wanted $15 to string and tune it. This is probably Guitar Centers fee but he seemed really cocky and annoyed that I even asked. Someone should have told me the fee for this before I waited an hour. I think I will stick to Milano Music on Main St for now on. Guitar Center is just a retail chain store that wants a sale with no customer service. The end.